Data controller
The data controller is ALVORESUND, S.A., NIF 513310991, Rua de São Miguel, 28 (Paredes), 3360-136 Oliveira do Mondego, Portugal. For any question about personal data, write to [email protected].
Data we process
- Transport request form: name, company, email, loading and delivery places, preferred date, type and weight of goods, and any notes you choose to include.
- Correspondence: the data you send us by email or post.
- Technical data: IP address, browser type, date and time of access, logged by the server hosting the website.
Please do not include special categories of personal data (for example, health data) in your messages.
Purposes and legal bases
| Purpose | Legal basis (Art. 6(1) GDPR) |
|---|---|
| Answering contact and quote requests | Pre-contractual steps at your request (point b) and consent (point a), where given in the form |
| Entering into and performing transport contracts | Performance of a contract (point b) |
| Complying with legal, tax and accounting obligations | Legal obligation (point c) |
| Keeping the website secure and defending legal claims | Legitimate interest (point f) |
We do not send marketing communications without your prior consent.
Retention periods
- Requests that do not lead to a contract: up to 24 months after the last contact.
- Contractual, tax and accounting records: for the legal period, generally 10 years.
- Server logs: a limited period, generally no longer than 12 months.
Recipients
Data may be disclosed to service providers acting on our behalf (hosting, email, IT and accounting) under contract; to parties involved in carrying out the transport, as far as necessary; and to authorities where the law requires it. We do not sell personal data.
International transfers
We do not plan to transfer data outside the European Economic Area. Should this become necessary, it will be done with the safeguards of Chapter V of the GDPR, such as adequacy decisions or standard contractual clauses.
Your rights
Under the law, you may exercise your rights of access, rectification, erasure, restriction of processing, portability and objection, and withdraw consent at any time without affecting the lawfulness of earlier processing. Simply write to [email protected] or to our registered office. We reply free of charge, generally within one month.
Right to complain
You may lodge a complaint with the Portuguese supervisory authority, the Comissão Nacional de Proteção de Dados (CNPD), at www.cnpd.pt, or with the supervisory authority of your Member State of residence.
Mandatory data
Fields not marked as optional are needed to answer your request. Without them we cannot process it.
Automated decisions
We do not make solely automated decisions or build profiles from your data.
Security
We apply appropriate technical and organisational measures to protect data against loss, unauthorised access or improper disclosure.
Minors
This website is intended for businesses and adults and is not directed at minors.
Changes
We may update this policy. The version in force is always the one published on this page, with its date.